Last updated: July 20, 2025

Your satisfaction is our top priority.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days from the delivery date.

Eligibility Criteria

To be eligible for a refund, the item must meet the following conditions:

• Be in original condition, unused, and undamaged;
• Include the original packaging and all accessories;
• Be accompanied by proof of purchase (order number or invoice).

How to Request a Return

Send an email to support@sloomy.shop with the subject line: “RETURN”.

In your message, please include:

• Your order number;
• The reason for the return;
• Clear photos of the product (required for damaged or incorrect items).

Our team will respond within 5 business days with return instructions and the return address.

Refund Process

Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund.

Important Notes

• Items that are used, damaged, or returned without prior authorization will not be accepted.
• Returns due to incorrect size, color, or model selection by the customer are not eligible for refund unless it was our error.
• Return shipping costs are the customer’s responsibility, except in cases of product defect or shipping error.

We are committed to providing a safe, fair, and transparent return process for all our customers.

Thank you for choosing us!